PHSO offers
Unique opportunities to undertake worthwhile, challenging and interesting work, that makes a difference to people's lives and influences public service delivery. It sets great store by its organisational values – excellence, leadership, integrity and diversity – and strives to demonstrate these in everything it does.
PHSO invests significant resources in its people by providing strong leadership, excellent training, learning and development opportunities, first class employee support arrangements, accommodation, facilities and technological support. People who work for PHSO say they value the flexible working opportunities, interesting, sociable and supportive work colleagues, and competitive pay and benefits.
In return, PHSO's expectations of its people are high:
Above all is a commitment to PHSO's purpose, vision, and values, and to providing a high level of service that is responsive to the needs of our diverse range of customers. This means being engaged, working hard to meet and exceed targets, and taking a huge amount of pride in producing high quality work. We need to see the hallmarks of professionalism – reliability, consistency loyalty, personal integrity, honesty and respect for each other.
The nature of the Ombudsman's personal jurisdiction means that we also expect people to understand and accept certain boundaries in decision making and accountability, and to demonstrate proportionality, but also to raise ideas for improvement and share any concerns constructively. We do expect people to take ownership of their personal development, share learning and work collaboratively in teams so that we can continuously improve PHSO's service.
There are areas we know we need to improve on in order to achieve our aspirations, particularly around internal communications and valuing diversity, and the People Strategy is designed to make the ‘deal' a reality for all our people.
