Morgan Law Complaints Policy

Morgan Law strives to deliver professional customer service at all times.

However, we recognise that mistakes can happen, so if you feel that you have not received complete satisfaction from our service, we would be grateful if you could let us know. There is always room for improvement.

Procedure for logging of a complaint:

Please address any complaint in writing to David Morgan, Partner, Morgan Law, Pennine Place, 2a Charing Cross Rd, Charing Cross, London, WC2H 0HF or to davidmorgan@morgan-law.com

In your complaint please include, the name of the person you are complaining about, the nature of the complaint, the date the incident occurred and, your desired outcome of the complaint.

Once we have received the complaint, we will send you a letter acknowledging and letting you know the Director who will be managing the process. You will receive this letter within five days.

The Director will then investigate the complaint, including interviewing the member of staff who you dealt with. This will take up to three working days.

We will then send you an invitation to attend a meeting with the Director in charge of the complaint, during which the situation will hopefully be resolved to everyone’s satisfaction. If you are not able to attend a meeting, then the Director will send you a letter detailing our response and suggestions to resolve the issue.

If, after meeting with our Director or having received our suggestions for a resolution by letter, you are not satisfied with the outcome, then you can write to our member organisation, the Recruitment and Employment Confederation. If this is the action you choose, then please mark your letter for the attention of the Professional Standards Manager at the following address:

Recruitment and Employment Confederation
15 Welbeck St
London
W1G 9XT