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Chief Digital Officer

The London Ambulance Service (LAS) is one of the world’s busiest ambulance services. We have 9,000 staff and volunteers; attend more than 3,500 emergencies a day; and answer more 999 and 111 calls than any other ambulance service in the country. We are the only NHS provider to serve the whole of London and demand for our services increases most years, as do the challenges and complexities. Working for us is an experience like no other, in a diverse and dynamic city like no other. Together, we all play a key part in making sure that we can respond to anyone needing our help, 24 hours a day, 365 days a year.

Technology is critical to the delivery of our services. We are concluding a successful 3-year programme of significant investment in our infrastructure and now have fit for purpose telephony, communication infrastructure, computer aided dispatch and data storage capabilities. This platform will enable us to exploit the digital and artificial intelligence agendas to their fullest, putting the patient experience at the forefront of our thinking.

Our Chief Digital Officer (CDO) role is the most senior digital technology post within the Trust. Reporting to our Chief Executive, you will play a pivotal role in the organisation’s leadership as a member of the Executive Committee and in attendance at Trust Boards.

Key responsibilities will include:

  • Leading a directorate of c.100 employees and contractors, creating the right environment in which colleagues can give their best and be successful.
  • Delivering a service that is customer focused, improving the Trust’s way of working through innovative and practical digital solutions and engaging at all levels of the Trust.
  • Ensuring strategies and plans are aligned to the Trust’s longer-term goals and leading the delivery of digital goals and objectives.
  • Providing the leadership to create an inclusive digital thread through the organisation, joining the best that technology can offer with our highly skilled and dedicated workforce
  • Developing a digital architecture and mind-set that provides mobile clinical technology to front line crews and provides enhanced control room and corporate digital services.
  • Playing an active role externally, collaborating with regional and national NHS teams and other stakeholders to share best practice, innovation and joint working

We are ambitious to extend the range of clinical activities our teams undertake, which will often mean increased connectivity, the sharing of clinical records and formally linking our IT and telephony platforms to other parts of the NHS.

To succeed, you will need to have demonstrated outstanding professional leadership within a highly complex operational setting. We are ideally seeking applicants with experience gained at a very senior level within a ‘blue light’ emergency service, an NHS provider, or a similarly transferable setting. A champion of the benefits that technological and digital innovation can bring, you will have the ability to inspire and motivate colleagues and external partners, embracing our values of putting caring, teamwork and respect at the heart of all we do for Londoners.

For a recruitment pack with further information including how to apply, please contact James Stephens or Adam Britton at Morgan Law Executive Resourcing by emailing or telephoning 0207 747 4931. Applications will need to be made via London Ambulance Service’s recruitment platform using this link: Job vacancy: Chief Digital Officer, London Ambulance Service NHS Trust, London |

Closing Date for applications will be 11.00pm on Monday 5th June:

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