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Non-Executive Directors

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TDS Group is the UK’s leading tenancy deposit protection and resolution service provider. Committed to creating social value, we are invested in resolving disputes effectively, raising standards and making life easier for businesses and consumers in the UK property sector and beyond.

We are a government-approved, customer-focused, award-winning non-profit distributing organisation, backed by Propertymark and RICS, the leading professional bodies in the property sector in the UK. We employ 200 people across three UK locations and are rated as a #3 Best 100 not for profit company.

We currently protect over 1.8 million deposits valued at £2.3bn and manage 20,000 disputes a year across the UK. We support businesses and consumers through online tools, guidance, education, and training.

We have achieved record revenue growth to £29m pa and are transforming our products and services offering through a common technology platform, partnerships, and investments in PropTech companies. Since 2022 we have operated the New Homes Ombudsman Service, offered a new mediation/conciliation service, and launched a tenant lifecycle app, tlyfe, to consumers.

We are now seeking to appoint up to two new Non-Executive Directors to our Board. Working to our new Chair, your key responsibilities will include:

  • Providing strategic direction and leadership to the organisation.
  • Ensuring high standards of governance, accountability, and performance.
  • Fostering effective communication and collaboration among Board members, staff, stakeholders, and the wider sector.
  • Supporting and challenging the CEO and senior management in delivering the TDS Group’s purpose.
  • Representing and promoting the TDS Group’s interests and reputation at a national level.

In these two non-executive positions, we are looking for candidates to bring strategic leadership skills, an understanding of organisational governance, and a collegiate approach to working as a member of our Board. We will want to see evidence that you are aligned with our social purpose, strategic priorities and our core values of customer focus, fairness, making a difference, and teamwork.

In addition, we are seeking the following specific experience:

  • Significant experience within the field of consumer rights/consumer protection
  • Or, a strong understanding of technology within a customer-centric environment

Our Board meets about 10 times a year and we anticipate that Non-Executive Directors will spend approximately 1-2 days per month on Group business, including meetings. We have a hybrid approach to working but several meetings will be held in Hemel Hempstead or London and occasionally in Belfast or Glasgow.

This represents an excellent opportunity to join a high performing, innovative organisation that prioritises both commercial success and positive societal impact.

Application for these posts will be via a CV and a Supporting Statement. The closing date for applications is 11pm on Monday 27th May 2024

Remuneration: £15,000 per annum plus travelling expenses

Location: Meetings in Hemel Hempstead or London, occasionally Belfast or Glasgow.

A recruitment pack with additional information can be downloaded from this page.

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