Morgan Law - Recruitment Consultancy

Looking to a brighter future

The work staff do at Medway Maritime Hospital is impressive and diverse. Last year alone we provided care and treatment for nearly 500,000 patient cases including 99, 463, attendances to the emergency department, 311,470 outpatients, delivery of 4,931 babies, 146,113 clinical procedures and we cared for 77,734 patients on our wards.

It has undeniably been a challenging time for Medway NHS Foundation Trust, from both an operational and financial perspective, but daily examples of outstanding patient care continue across the hospital.

Without exception, I have been impressed by the skill and commitment of staff at Medway and their determination to do the very best for our patients. However, we can’t escape the fact that there is a lot of work to do to deliver our vision for a sustainable future. Much work has already taken place to significantly change the way we do things, working collaboratively with staff and our local healthcare partners, but given the scale of the Trust’s business, the improvement journey must continue.

As part of our long-term recovery plan, we have started to make significant changes at Medway, both in terms of infrastructure and operational procedure. Work on a £13.4 million redevelopment of our Emergency Department will transform how we care and treat patients requiring urgent or emergency care.

The first phase of this work is complete and   a new Paediatric Emergency Department has opened ensuring children attending Medway Maritime Hospital for emergency treatment benefit from radical improvements to the environment in which they are cared for and treated.

The children’s ED has its own entrance, three additional treatment bays, new consultation and treatment rooms, nine dedicated children’s nurses, a senior matron and a paediatric consultant.

The new layout provides complete separation from adult patients and gives the youngsters more privacy and dignity, which in turn is less stressful for them, their parents, relatives and carers.

Operating 24 hours a day, seven days a week it is anticipated that the paediatric ED will see around 20,000 patients per year.

Additionally the pre-operative care unit has been relocated and the new unit is now open and has delivered a brand new facility incorporating 16 private cabins and an improved environment for surgery patients.

Building work on phase two has now begun to transform the main reception and Minor Injuries department. This is due to be completed early 2016 and will provide:

  • A new walk-in entrance to the Emergency Department, with a modern and spacious reception area
  • Seven new minor injury treatment rooms, including one specifically for eye injuries and a plaster room
  • Two new ‘triage’ bays
  • A waiting room just for minor injury patients, to create a calmer and more welcoming environment away from the main emergency waiting area 
  • A League of Friends shop, so patients can get refreshments without having to leave the Emergency Department
  • Additional functional areas including utility rooms, toilets, stores and offices

Over the last year, the Trust officially opened a new dedicated unit for patients with dementia – ensuring they have the specialists, facilities and dedicated care they need to support them during their hospital stay. We have also introduced a new Frailty Pathway focused on assessing and treating elderly and frail patients more efficiently at the point at which they arrive.

Since arriving at Medway, I have been impressed by colleagues’ willingness to embrace change. There is a real understanding and acceptance of the challenges facing us and a desire to do what we do well even better. There is also honest and open acknowledgment of the problems we have faced and I am encouraged by the reaction of colleagues that by working together, we can return Medway to a hospital where staff are proud to work and patients want to be treated.

Lesley Dwyer

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Morgan Law Recruitment Consultancy
4th Floor, Clareville House
26-27 Oxendon Street, London, SW1Y 4EL

James Stephens
Tel: 0207 747 4931


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