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Head of CRM Delivery

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IT & Technology
Job Type:
Start date:
Grace Tattersall
GT JS36373

Morgan Law are proud to be working with The Children's Society to recruit an experienced Head of CRM Delivery.

This is an exciting new role that sits within the Leadership team of the Technology and Data department. In recent years, the team have lead a transformation of the technology used at the Children’s Society, with all staff issued with new mobile equipment, and systems and services migrated to the Microsoft Office 365 and Azure platforms.

A key part of the organisation’s technology roadmap is the implementation of a new eCRM system to replace its legacy supporter database and enable its supporter engagement and income strategy.

The role

You will lead the implementation of the new system from rediscovery and confirmation of acceptance criteria, through build and testing, to go-live and handover to business as usual in early 2022.

You will take the lead on areas such as high level planning, governance and budgeting, and oversee work streams including build, test, data migration, integration, training and communications.

You will be responsible for the requirement to align the project with the organisation and its wider change programme, fully embed the system within the society’s operational teams, and build trusted and open relationships with key senior stakeholders, SMEs and suppliers. They will line manage the project team of up to 12 staff, including the Project Manager, Product Owner, Data, Test and Training leads.

Essential Experience

  • Implementing a significant end to end CRM project on a cloud platform, preferably MS Dynamics 365.
  • Leading the implementation of major projects remotely (i.e. not in person).
  • Leading and managing large project delivery teams
  • Managing major software suppliers

Charity sector experience is not specifically required but experience in a similar sized organisation would be desirable
Since the onset of Covid19, the project has operated entirely within a remote working environment and the successful candidate will need a track record of delivery within a similar setup.

This is a hugely exciting opportunity and requires a highly motivated individual with the experience and capability to take immediate ownership of the eCRM implementation and lead it through to successful delivery.

This is a fixed term contract for an initial 12 months, please contact me for a full application pack, this role requires a Supporting statement should you be longlisted.