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Senior Systems and Technology Operations Manager, 40k, London

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IT & Technology
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Grace Tattersall

Senior Systems and Technology Operations Manager, 40k, London

Morgan Law is partnering with Roundhouse, to recruit this key Service Delivery role.

The Roundhouse is a hub of inspiration where artists and emerging talent create extraordinary work and where young people can grow creatively as individuals. We believe in the power of creativity to change lives. By giving young people the chance to engage with the arts through our music, media and performance projects, we inspire them to reach further, dream bigger, and achieve more.

The Role:

In this Service Delivery focused role , your ability to support the organisation and enhance their culture of working better, and smarter, will be critical in helping them become recognised as a market leader within the Arts and Youth Charity sector.

You will be responsible for the day-to-day delivery of the IT service for staff, gigs, events and more. In addition, you will be responsible for the technical rollout of new systems and their ongoing support and maintenance, which supports and develops their work to its fullest potential for customers, visitors and staff. This role will also work closely with third party IT support company.

This role will manage and mentor two staff to oversee the delivery of a quality IT service.

The key parts of this role are Service and Infrastructure, System Management, development, and support, Governance & Security and team management.

Key Responsibilities

● Manage the delivery of IT support services (including service desk support), ensuring that suitable training and accompanying materials are available to staff and that support services are professional and efficient.

● Ensure suitable provision of IT and communications services for staff, shows and events, to visiting companies, producers, promoters and hirers on a commercial basis delivering a professional, client-facing service.

● Be the main point of contact for our third party IT support company, and work closely with them on both business as usual and the delivery of network projects.

● Assist with the development plans for ongoing integration, upkeep and improvement of information, communications and digital systems.

● To lead on management of unplanned IT events, providing effective on site support and ensuring effective communication to the wider Roundhouse team. In addition, organising and overseeing on-call emergency IT support out of hours and at weekends when required.

● Responsibility for the overall management, maintenance and governance of organisation-wide enterprise systems including (but not limited to) Customer Relationship Management (CRM), ticketing/fundraising, premises management, accounting and Electronic Point of Sale systems.

● Champion the use of new technologies to drive change in the organisation

● Support business change management in support of data and business systems projects

● Independently discover new technologies and assess their suitability for the organisation.

● To implement, and maintain, technology that supports PCI compliance, Cyber Essentials, and the UK GDPR. Assist with developing policies and procedures, and ensure those policies are adhered to across the organisation.

About You

You should have experience of managing a help desk and strong customer service both in person and on the phone.
Be ITIL qualified
Have Charity or Public sector service delivery experience or the desire to work for a Non-profit organisation
Experience in delivering Google Work space would be desirable, or Office 365 as a minimum
Experience of managing network level infrastructure
The successful candidate must be willing to undertake a DBS check, due to the nature of the role.