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Head of Data & Insight

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IT & Technology
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Grace Tattersall

Morgan Law are working with Crisis to recruit a new Head of Data and Insight to help change the way they think about data. They are embarking on a transformational journey to maximise the charities potential to end homelessness. This ambition is coming together in a bold new data strategy.
They are seeking leadership of this strategy, through establishing a Head of Data & Insight role to make sure that Crisis is equipped to fully harness the value of data both now and into the future.

Job responsibilities
• Lead, evolve and deliver on Crisis’ emerging data strategy, collaborating with the Head of Research & Evaluation, Data Protection Officer and others to develop an implementation plan that ultimately embeds a thriving data culture and increased data maturity at Crisis, that demonstrably contributes to ending homelessness sooner.
• Drive excellence through Crisis’ analytics, analysis and insight capability, through a motivated central data and insight team, and across the organisation in distributed roles and activity. Ensure people and teams understand how to use and interpret data effectively in the context of their roles to drive performance and impact.
• Lead a continuously developing operating model for data and insight that supports and encourages the consistent and high-quality collection, management and use of data throughout the organisation. Ensure distributed teams and data practitioners work together and with central teams as a united community of peers, and that staff can easily access the data, systems, tools, skills and support they need to increase the impact of their work.
• Drive the move to more modern and robust data management, looking to ensure and consistent standards, models, meta data and practice across Crisis.
• Ensure Crisis’ data systems and architecture are fit for both current and future needs and integrating with / enabling product and technology innovation and development more widely in Crisis.
• Establish a “single source of truth” for Crisis’ data that enables powerful communications, greater access to information for staff and genuinely data-informed decision-making.
• Take responsibility for data quality and completion in Crisis and work to improve it where necessary, building trust in Crisis’ data and driving greater improvements from its use.
• Work closely with colleagues in Technology and Data Protection on ensuring Crisis has the right approaches to information governance and security in place, helping the organisation to use data appropriately and with confidence.
• Play an active, expert role on strategic cross-organisational projects and programmes as needed, ensuring that the potential of data is maximised.
• Visibly lead our data and insight strategy and journey, inspiring a culture where teams strive together toward shared outcomes, regardless of organisational boundaries, and personally exemplifying the skills and ways of working necessary for a truly data, digital and technology-empowered workplace and mission.

Essential Skills & Experience
1. Evidence of delivering a significant change to the impact an organisation has been able to achieve through data.
2. Leadership, relationship management and communication, including building and leading collaborative work across multi-disciplinary teams to deliver large and complex change projects
3. Excellent people-leadership skills, with significant experience of growing, managing, coaching and supporting evolving teams.
4. Experience of implementing a modern data architecture and data management frameworks that deliver impact. Knowledge and experience of associated technologies such as Azure.
5. Ability to identify and pro-activity develop opportunities and external partnerships.
6. Excellent facilitation skills and ability to explain data concepts to / train non-technical colleagues.
7. Evidence of strategic thinking, balanced with clear problem-solving skills and pragmatism to ensure that work can be delivered.