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Service Desk Analyst

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Specialisms:
IT & Technology
Rate/Salary:
£140-150pd (Outside IR35)
Location:
London
Job Type:
Contract
Start date:
ASAP
Sector:
Charities
Qualifications:
 
Contact:
Daniel Richards
Fax:
0207 747 4948
Reference
DR /JS0000032853

Our client is a fantastic membership body who are looking for a Service Desk Analyst to join their established team. You will need the ability to pick up things quickly and hit the ground running in a busy support environment.

The client are looking for someone who can start as soon as possible.

Responsibilities:

  • Based at the company’s London office, you’ll be responsible for providing 1st line support to all users.
  • Troubleshooting a variety of hardware and software.
  • Logging and managing requests.
  • Performing repairs, upgrades, installations and other routine tasks.
  • Being the first point of contact for customers, logging and resolving calls using the set procedures.
  • Providing 2nd line support to individuals onsite.
  • Escalating issues as and when necessary.

Skills and attributes required:

  • Previous experience providing IT Support on a similar level
  • Strong knowledge of IT hardware including printers, laptops and desktops
  • Experience troubleshooting to resolve issues
  • Experience working with Windows Server 2008/2012 and Windows 10
  • Experience working with and supporting Office 365
  • Knowledge of networking technologies- LAN/WAN/TCP/IP/DHCP
  • Active Directory experience