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Head of IT Services

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IT & Technology
Woking, Surrey
Job Type:
Start date:
Grace Tattersall

Head of IT Services – The Role

The main purpose of this role is to deliver an effective and organisationally appropriate day-to-day operational ICT service for WWF-UK through a mixture of internal resources and outsourced arrangements.

The role will need to implement, maintain and continually improve the necessary IT service management processes to ensure the service being delivered is meeting business needs appropriately. This will include the development of an ICT Service Strategy and change programme to implement ITIL.

The scope of the role will also include elements of business partnering, cyber security, business continuity, IT disaster recovery and input into ICT strategic planning.

Head of IT Services – Requirements

  • Experience of managing and leading more than one team at the same time.
  • Experience of delivering ICT services using the ITIL framework and meeting agreed service levels.
  • Experience of successfully implementing ITIL processes from scratch.
  • Experience of managing outsourced services and providers.
  • At least ITIL Practitioner certification and ideally ITIL Intermediate or above.
    Strong knowledge of ICT technology concepts and fundamentals used in modern organisations to deliver successful ICT services.

Who are we?

WWF believes in a future where people and nature thrive.

Best known as the world’s leading conservation organisation, we’ve seen first-hand how wildlife, the environment and human activity are all interlinked.

That’s why our passion for safeguarding the natural world has to be backed up by other environmental action – tackling the global threat of climate change (through our big global campaigns like Earth Hour) and helping people to change the way they live to ease pressure on natural resources.

WWF is at the heart of global activities in all these areas. We have teams of highly skilled professionals working with governments, businesses and communities here in the UK and around the world.

Head of IT Services – How to Apply

If you have the skills to help build a movement in defence of nature please visit our website via the link, complete the online registration and submit a copy of your up to date CV with cover letter highlighting why you are interested in this role and why you believe you are suited for the role.

At WWF-UK we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits to encourage