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Senior Information and Complaints Manager

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Specialisms:
Programme Change & Operations Management
Rate/Salary:
£60,000
Location:
Central London
Job Type:
Permanent
Start date:
ASAP
Sector:
Membership
Qualifications:
 
Contact:
Paul Kember
Fax:
 
Reference
PK/489800

An exciting opportunity has arisen within a membership organisation to set up and run a new department. You will look after customer requests for information, understanding and supporting the organisation to respond to customer complaints in accordance with marketplace best practice.

Lead on the work to improve and develop how they deal with customer requests for information, understanding and supporting the organisation to respond to customer feedback, and dealing effectively and empathetically with customer complaints . You will also be tasked with recruiting and leading a team of 10 (2 direct reports ). Demonstrable experience of working in a customer focused environment and delivering improvements in this type of service (experience of complaints or casework handling , FOI & GDPR).

Proven management and leadership experience with the ability to liaise and engage at all levels to drive the push for a more customer focused organisation. Budgetary management as well as performance management and redesign of operational processes and systems to deliver a customer focused department and organisation. Generous benefits package, 30 days annual leave

Plus eight days paid bank holidays, with the option to buy or sell three days annual leave. Excellent pension and flexible working arrangements .