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Complaints Officer

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Specialisms:
Programme Change & Operations Management
Rate/Salary:
£23,000 - £28,500
Location:
Central London
Job Type:
Permanent
Start date:
Asap
Sector:
Membership
Qualifications:
 
Contact:
Paul Kember
Fax:
 
Reference
PK/556

Complaints Officer required for a brand new team for a membership & Regulatory organisation.

They are looking for experienced people to join and be responsible for providing a high quality and responsive service to their customers who make enquiries and complaints. With strong attention to detail, you will be responsible for fully understanding and investigating issues and providing full and comprehensive responses.

You will liaise and work closely with colleagues across the whole of the organisation to provide best practice responses. Being part of a new team, you will help the organisation shape how it develops the service for the future. 

Skills and experience required

  • Experience working in a customer service or complaints environment where it’s all about people, and making sure that they are treated with respect, dignity and care.
  • Experience of analysing information and then the root cause of issues . Excellent communication skills both verbal and in writing
    30 days annual leave plus the bank holidays , flexible working arrangements plus an excellent all round benefits package and pension.