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Service Desk Analyst

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Specialisms:
IT & Technology
Rate/Salary:
Circa. £25,000 per annum
Location:
Central London
Job Type:
Permanent
Start date:
ASAP
Sector:
Charities
Qualifications:
 
Contact:
Smitabh Moitra
Fax:
 
Reference
JO0000033169

A large, impactful UK charity is looking for a customer-facing and versatile Service Desk Support Analyst to add to their growing team in London.

Responsibilities

• Maintain internal IT infrastructure (PCs, phones, networks)
• Diagnose faults with IT equipment for all end-users.
• Create and Manage application user accounts
• Monitor reported alerts and escalate when appropriate

Experience

Essential

- Experience with Office 365 support and account creation/management
- Experience with Microsoft Windows server support
- Experience with Network engineering support (cisco, WAN, LAN, VLAN) 

Desirable

- ITIL Service Management qualifications/experience is desirable.
- Experience with Cisco Meraki is highly desirable.