Service Desk Engineer
Morgan Law are proud to be working with this long-established, inspirational organisation to recruit their new Service Desk Engineer.
The primary role is to resolve requests and incidents that have been initially triaged and assigned by the IT Officer, ensuring that all requests and incidents are correctly logged and updated. The role has responsibility for dealing with a broad range of IT issues, including replacing printer/copier consumables and the troubleshooting, setup and moving of AV equipment and computer and telephony hardware throughout the Hall.
The Service Desk Engineer is required to take part in the department extended shift rota.
Essential Skills• Previous experience of working in an IT Department or providing IT support in another organisation.
• Good understanding of PC, printer and network troubleshooting.
• User administration within Active Directory and Office 365.
• Good understanding of Windows 7, Windows 10 and Office 2016.
• Good understanding of IT Security principles and safe computing.